Refund Policy

No voluntary refund after payment

Once payment, including a COD advance, is completed, HutkeBuy does not offer voluntary cancellation, return, exchange or refund of the product or paid amount. This includes change-of-mind requests, selecting the wrong variant, finding a different price elsewhere or no longer needing the product. Review the product, quantity, delivery details and final amount before paying.

This is our general purchase-finality policy, not a waiver of mandatory consumer rights. Exceptions required by law are explained below.

Your mandatory consumer rights

This policy does not override rights or remedies required by applicable law. If a product is defective, damaged, incorrect, materially not as described, not delivered, or an order cannot be fulfilled, contact us so we can investigate and provide the remedy required by law, which may include a replacement or refund where applicable.

We will not refuse a legally required remedy solely because our general policy is no refunds. Manufacturer warranties, where provided for a product, remain subject to their stated terms and applicable law.

Report an order problem

Email hutkebuy@gmail.com with your order ID, a description of the issue and relevant photos if available. Keep the product and packaging while the issue is reviewed. Do not send a product back without contacting support first.

We may ask for reasonable information to verify the problem. Do not email passwords, one-time passwords, card details or payment PINs.

Failed payments or duplicate charges

A failed payment, duplicate debit or payment for an unfulfilled order is not treated as a change-of-mind return. Contact us with your order ID and payment reference so the charge can be checked with the payment provider. Any reversal or remedy will follow applicable law and the provider's processing requirements; no fixed processing time is promised here.

Approved remedies & payment reversals

Where investigation establishes that a refund or reversal is required, it is processed through the original payment channel where supported, following provider requirements and applicable law. Credit timing depends on Razorpay and your bank or payment provider; support can share the available reference and status, not guarantee a bank processing date.

Do not pay a fee or share an OTP, UPI PIN or password to receive a refund. We do not ask you to approve a UPI payment request to obtain a reversal. A return, if needed for a lawful remedy, must be coordinated with support; this business address is not an automatic return authorisation.