HUTKEBUY / CUSTOMER CARE
Help & Support
Orders, deliveries, payments or your account.
Last updated: 26 October 2026
EMAIL HUTKEBUY
hutkebuy@gmail.comInclude your order ID and a brief description, if your question is about a purchase.
BUSINESS ADDRESS
HutkeBuy114/B, Risali SectorBhilai, DurgChhattisgarh, IndiaKeep your details safe
Never email your password, OTP, card number or payment PIN. An order ID and payment reference are enough to start a payment enquiry.
Common questions
Money deducted, but my order is not confirmed
Check My orders before paying again. Razorpay confirmation continues even if you close the payment window or lose connectivity. If the order remains pending, email your order number, payment reference, transaction date and amount; do not send full card or bank details.
My delivery is delayed or missing
Open the order's tracking details and include the tracking number in your email. Tell us whether delivery is delayed, incorrectly marked delivered, damaged or missing an item, and attach relevant photos if available.
Can I cancel or get a refund after payment?
We do not offer voluntary cancellations, returns, exchanges or refunds after payment. Mandatory legal remedies for defective, incorrect, undelivered or unfulfillable orders and payment errors remain available; see the Refund Policy.
How do I raise a complaint or privacy request?
Email hutkebuy@gmail.com with a clear subject such as Order complaint, Payment enquiry or Privacy request. Describe the issue and requested resolution. We may ask for reasonable verification, but never your password, OTP or payment PIN. Follow up in the same email thread to preserve the history; no fixed response time is promised.
Can I send a return to the business address?
The listed address is for business correspondence. Do not ship a product back without instructions from support. Sending a parcel does not by itself authorise a return or refund.