Shipping Policy

Delivery availability

Delivery availability depends on the product, delivery address and courier serviceability. Provide an accurate Indian delivery address, six-digit PIN code and reachable phone number at checkout. A saved address alone does not guarantee that every product can be shipped to it.

Shipping charges

Applicable delivery charges and any qualifying shipping discount are displayed at checkout before you purchase. The final checkout total is the amount to review; shipping offers may depend on the order value and current offer conditions.

Processing, dispatch & expected delivery

Orders enter fulfilment after server-verified Razorpay payment and order checks. Creating a courier order does not mean the parcel has been picked up or dispatched. Processing and transit times depend on stock, destination, pickup arrangements and courier availability; we do not promise an unsupported fixed dispatch or delivery window.

When a courier supplies an expected delivery date, it appears with your order tracking. If no estimate is available, the order page shows that the courier estimate is awaited. Dates are estimates, not guaranteed delivery commitments. Holidays, weather, remote locations or courier disruptions may cause delays.

Track your shipment

Open My orders and select a particular order to see its purchased products, payment details, order status and available shipment updates. Courier and tracking details appear when recorded for that shipment. Tracking may take time to update after a courier handover.

Address issues & delivery problems

For an incorrect address, missed delivery, delayed shipment or an order marked delivered that you have not received, email hutkebuy@gmail.com with your order ID. Address changes after purchase are not guaranteed, especially once a shipment has been dispatched.

For a damaged, incorrect or missing item, retain any available packaging and contact support with relevant details or photos. Our Refund Policy applies without limiting any remedy required by law.

Failed delivery, missing parcels & inspection

Keep your phone reachable and cooperate with the courier's delivery arrangements. If delivery fails because an address is incomplete, a recipient is unavailable or the parcel is refused, contact support to review the courier status and available next steps. Any additional delivery charge must be communicated before it is collected; no automatic fee is stated in this policy.

If packaging is visibly damaged, contents are missing or a parcel is marked delivered but not received, report the issue with your order number, tracking reference and available evidence. An unboxing video is not a condition for exercising mandatory rights. Do not send a parcel to our business address without support instructions.